Customer Success Associate Permanent

Customer Success Associate

Team – Sales

Location – Cambridge, UK

Contract – Permanent, full-Time

Salary – Excellent + bonus + bens + share options

Company background

SATAVIA applies data analytics and cutting-edge atmospheric science to make aviation smarter and greener, leveraging high-performance-computing to accomplish our mission of cutting aviation’s climate impact by 60% (or 2% of all human climate impact).

SATAVIA leads the field in aircraft contrail prevention, enabling eco-conscious operators to drastically reduce per-flight climate impact by eliminating harmful surface warming and quantify achieved climate benefit. Compared to multi-year timelines for other green aviation solutions, SATAVIA’s technology is a unique example of low-hanging fruit in the battle to decarbonise aviation.

SATAVIA is in the process of growing a team of exceptional people, combining talent in atmosphere and climate science, aerospace engineering, and full-stack cloud software and data-engineering.

We are now looking for passionate and motivated individuals to join our expanding team. Based in our Cambridge office, you will become part of a fun and highly collaborative environment, combining innovation, team spirit, and commitment to expand the art of the possible in green aviation.

The opportunity

Following the successful acquisition of high-profile clients, SATAVIA is seeking a Customer Success Associate to support delivery of SATAVIA’s DECISIONX:NETZERO capability for commercial airline operators. The market for our DECISIONX:NETZERO contrail prevention technology is growing fast and the opportunity to bring on new partners and customers is growing every day!

This is a world-wide role, with no company, industry or region out of bounds! As such, the successful candidate will need to be able to adapt working hours to suit delivery when required. We have a truly disruptive technology and great product market fit. Our market opportunities and commercial model continue to evolve almost as fast as the technology itself. Consequently, you will need to be able to thrive within a fast-paced and constantly evolving environment.

You will ideally have experience of supporting the sale of complex software or technology products into the aviation industry, or other similar highly-regulated environments, and will be familiar with building, developing and nurturing deals through channel and other in-direct routes. The ideal candidate will be interested in helping SATAVIA expand and mature through the introduction of new ways of working and the application of experience learnt elsewhere.

Main responsibilities

• Running SATAVIA’s DECISIONX:NETZERO pipeline, deployed in the cloud
• Identifying issues and improvements for the pipeline to drive efficiency and improve customer satisfaction
• Analysing data and generating statistical information
• Managing the relationship with the airline operational team
• Create clear reports that tell compelling stories about how customers or clients work with the business and technical data