Cambridge, England, United Kingdom · Sales
Working for a company focussing on machine learning and speech recognition makes you realise you are working in the thick of the next big leap in technology. The Speechmatics Sales team operates in a fast-paced, highly communicative environment talking to and building relationships with a diverse set of customers and industry professionals. Seeing how speech-to-text can help scale processes within businesses in a way that was never possible manually, creates a hugely exciting environment.”
Speech technology is one of the most popular discussion items at the moment, yet speech interaction is limited to “Alexa, turn on the light”, or “Siri, where is the nearest coffee shop?” We are taking speech technology to the next level using our expertise in Machine Learning and speech-to-text technology to enable our customers to use conversational speech recognition. Our solutions power subtitling on TV, content discovery for videos, compliance solutions in banks, improve efficiency of meetings, and many other use-cases. Our mission is to improve human communication with a global speech engine, that works and put speech back at the heart of communication.
At Speechmatics you’ll be working with some of the smartest minds in the industry. You’ll work in an ambitious team who care about driving growth for the business while providing an outstanding experience for our customers. We’re standing alongside some of the biggest players in the world of speech and you’ll get to bring ideas to the table that will help push the boundaries of our capability. You’ll get to try stuff and develop your own skills while immersed in a progressive and great company culture. You can enjoy benefits including share options, healthcare, life assurance, Bike Doctor, massages, Brew Dogs in the fridge, no red tape and much more. We’re building a company that truly strives to be world-leading and we’re looking for people who wholeheartedly believe they can be additive to our culture and get stuff done. If that’s you, carry on reading.
We are expanding our commercial team to take advantage of the massive opportunity being presented by machine learning and speech recognition. We need a dynamic, accomplished Strategic Account Manager with a proven track record in a similar ‘start-up to scale-up’ environment who is capable of contributing to the overall success of the business by maximising success from existing customer accounts. If you are a Key Account Manager that has a collaborative approach to working, is adaptable and relishes owning complex problems in a dynamic and challenging (but very enjoyable) working environment then this could be the ideal role for you.
The successful candidate will be interested in helping our friendly and ambitious business expand and mature through implementing and managing a customer success programme, alongside more conventional strategic account planning activities. The introduction of new ways of working and the ability to apply experience learned elsewhere are also important attributes. The success of the company requires that our existing customers maximise the value that they realise from the use of Speechmatics’ product, are able to encourage their customers to purchase our technology and services and therefore maximise usage of our offering.
The ideal candidate will relish the breadth of responsibility required to work in a smaller organisation and will be solely responsible for all aspects of managing our existing customer relationships. No prior experience of speech recognition is necessary, however experience in account management and customer success for a company that provides leading-edge technology both through partner channels and directly would be a distinct advantage. All-in-all this is an unrivalled opportunity to set up and shape an account management and customer success function to deliver results for a business with huge growth aspirations.
Essential
Desirable
Competitive salary (dependent on experience), flexible working and some awesome benefits & perks.
Innovation is what we do. We build, we iterate, we develop the next thing that delivers that wow moment. We see value in building long-term, authentic relationships that last and are based on trust and honesty. With our customers, our colleagues, our leaders, our suppliers or within our local community. Our journey should be fun and exciting. We will celebrate our successes and learn from our mistakes together along the way. We embrace learning and change to grow naturally and organically as a company and individuals. We trust, we’re honest, kind and respectful.
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