IT 1st Line Support Permanent

Become part of the team

An exciting new position has opened within PA Consulting Group. Based in Cambridge you will take on the role of IT Support Analyst. This role is ideal for an ambitious IT enthusiast who has a passion for solving problems and enjoys working in a fast-paced environment.

The successful candidate will provide support for PA’s internal IT and telephony systems, as well as providing support to external clients for applications developed by PA. The Global Helpdesk is the main point of contact for all IT and telephony problems, supporting a 3000+ user-base globally for PA, and for a number of external Client Users.

The role involves taking calls and e-mails from the user base, diagnosing the nature of their issue, recording them within the call logging application and resolving them at first point of contact wherever possible. We work to SLA’s and place service delivery as our top priority.

We look to develop analysts skills and there will be opportunities to configure laptops and work within traditional 2nd line environments. PA will provide a chance to explore future career paths, you will also be involved in project work and have an opportunity to attend training courses.

What we’re looking for

Candidates should demonstrate a high degree of multi-tasking and organisational skills. A keen customer focus and dedication to troubleshooting will be paramount. You should be flexible in order to respond to an ever-changing environment and support needs.

We will be looking for excellent interpersonal skills and professionalism, along with enthusiasm and self-motivation. You should demonstrate initiative, patience and adaptability.

Technical knowledge and competency are assumed, along with supporting qualifications. High standards of verbal and written communication skills will be required, encompassing face-to-face, telephone and email contact.

Problem solving under pressure, and the ability to listen and discuss with non-technical users will be essential.

Teamwork and customer service is key, so experience within a similar helpdesk environment would be preferable.

Benefits

• Private medical insurance
• Interest free season ticket loan
• 25 days annual leave with the opportunity to buy 5 additional days
• Company pension scheme
• Annual performance-based bonus
• Life and Income protection insurance
• Tax efficient benefits (cycle to work, give as you earn)
• Additional optional benefits (Dental, critical illness, spouse/partner life assurance)

About us

We’re an innovation and transformation consultancy that believes in the power of ingenuity to build a positive-human future in a technology-driven world. Our diverse teams of experts combine innovative thinking with breakthrough-technologies to progress further, faster.

With a global network of FTSE 100 and Fortune 500 clients, we’ll offer you unrivalled opportunities for growth and the freedom to excel. Combining strategies, technologies and innovation, we turn complexity to opportunity and deliver enduring results, enabling you to build a lasting career.

Diversity Statement

We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skillsets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.